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Transport in Gwent | community Transport | Disability Transtport | Community Help | Caerphilly | Blackwood | Pontllanfraith | Gwent | Wales |

** phoenix community transport **

Phoenix Community Transport Mission Statement


To provide a Community Transport Service for such of the inhabitants of Caerphilly County Borough Council and its neighbourhood who are in need of such a service because of age, sickness, disability (mental or physical), poverty or because of lack of availability of adequate and safe public passenger services.


Phoenix CT Company Profile


Phoenix Community Transport Limited (PCT) provides an accessible transport service based in the Caerphilly County Borough area, primarily to the elderly and disabled, but services are available to the community as a whole. Phoenix Community Transport operates a fleet of 38 vehicles with 30 fitted with passenger lifts.

 

Forty-six staff are currently employed with forty-three directly involved in service delivery. All staff are CRB checked and MiDAS and PATS trained.

 

Phoenix Community Transport services are available around the clock.





Needs

 

Many community groups rely on Phoenix Community Transport to carry their members to meetings and social events. Without Phoenix Community Transport many people would not be able to leave their homes.

 

The area in which Phoenix Community Transport works has a large proportion of older people, disabled and long term sick, socially excluded and those facing poverty in its many forms. Providing community transport can help address these problems, raising expectations and assisting regeneration in the County Borough.

 

Passengers and their families often send cards and letters in appreciation of the service they have received from Phoenix Community Transport and its staff.

 

 



** Phoenix are here to help **

Governance

 

A panel of three Trustee/Directors, who are all local businessmen, oversee the operation of Phoenix Community Transport. They bring their business skills and experience to the organisation to ensure that Phoenix Community Transport is run and managed efficiently, effectively and with consistency.

Objective


Phoenix Community Transport aims to provide an inclusive service addressing the needs of the area by providing a value for money, quality service, integrating with existing services and co-operating with partners.


Services provided should be safe and sustainable whilst tackling social disadvantage and actively promoting equal opportunities.



 

Customer Comments ** Thankyou letters for Phoenix Community Transport **


Have Your Say Here


 



Programme of Works


In order to develop and support the services of Phoenix Community Transport the following needs to be advanced:


•        Partnerships


To work at our partnerships with the Local Authority, other operators, voluntary and statutory bodies and our user groups in the Caerphilly County Borough area and beyond.


•        Funding


To seek financial support or support in kind from the Local authority via procurement or grants as appropriate.


To apply for voluntary sector funding to establish and support new services, including the GAVO/CCBC Beacons Funding.


•        Standards


To continually monitor and improve service standards via improved maintenance standards and staff training as appropriate, to continue to maintain our position as the premier accessible operator in the area.


•        Development


To develop our organisation and services in line with current standards and the needs of our passengers and customers.

















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Aberbargoed

Abercarn

Abertridwr, Caerphilly

Abertysswg

Argoed

Bargoed

Bedwas

Bedwellty

Blackwood

Blaen-carno

Bont Pren

Britannia

Brithdir

Bryn

Bryncenydd

Bute Town

Caerphilly

Caledfryn

Castle Park

Cefn Fforest

Cefn Hengoed

Cefn Mably

Chapel of Ease

Churchill Park

Croespenmaen

Crosskeys

Crumlin

Cwmbargoed

Cwmcarn

Cwmfelinfach

Cwmgelli

Cwmnantygwynt

Cwmsyfiog

Deri

Draethen

Eglwysilan

Elliotstown

Energleyn

Fernlea

Fleur-de-lis

Fochriw

Gelligaer

Gelligroes

Gellihaf

Gilfach

Gilfach Estate

Glan-y-nant

Graig-y-Rhacca

Groesfaen

Hafodyrynys

Hendredenny

Hengoed

Hollybush

Lansbury Park

Llanbradach

Llanfabon

Llanfach

Llechryd

Llwyn Gwyn

Machen

Maesycwmmer

Manmoel

Markham

Mornington Meadows

Mynyddislwyn

Nelson

New Tredegar

Newbridge

Oakdale

Ochrwyth

Pantside

Pantyresk

Penallta

Pengam

Penllwyn

Penmaen

Penpedairheol, Caerphilly

Pentwyn (near Fochriw)

Pentwyn (near Penyrheol)

Pentwyn (near Trinant)

Pentwynmawr

Penybryn

Penyfan

Penyrheol

Phillipstown, Caerphilly

Pontllanfraith

Pontlottyn

Pontymister

Pontywaun

Princetown

Pwllypant

Rhymney

Rhymney Bridge

Risca

Rudry

Ruperra

Senghenydd

Springfield

Tirphil

Tir-y-berth

Trecenydd

Tredomen

Treowen

Trethomas

Trinant

Troedrhiwfwch

Ty Sign

Van, Caerphilly

Waterloo

Watford, Caerphilly

Wattsville

Wernddu

West End

Woodfieldside

Wyllie

Ynysddu

Ystrad Mynach

Abersychan

Blaenavon

Brynwern

Coed Eva

Croesyceiliog North

Croesyceiliog South

Cwmynyscoy

Fairwater

Greenmeadow

Llantarnam

Llanyrafon North

Llanyrafon South

New Inn

Panteg

Pontnewydd

Pontnewynydd

Pontypool

Snatchwood

St Cadocs/Penygarn

St Dials

Trevethin

Two Locks

Upper Cwmbran

Wainfelin

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Passenger Assistant Training Scheme (PATS)


PATS, developed jointly by CTAUK and Hampshire County Council, provides a nationally recognised standard of training to people whose role it is to provide care and assistance to passengers travelling by road.


Following the MiDAS modular format, PATS training is available throughout the UK.  Unlike MiDAS, PATS members make a commitment to assess the training needs of staff performing the role of passenger assistant on a vehicle.  These people may be paid staff, or volunteers and they may be performing the dual role of driver/carer.


PATS has five modules, an induction module undertaken by all then modules looking at assisting passengers with disabilities (but not wheelchair users), assisting wheelchair users, assisting children and young people and assisting older people.


Like MiDAS, PATS includes refresher training however this is only compulsory for trainers.  Refresher for passenger assistants is carried out following an assessment of training needs by their managers.


Minibus Driver Awareness Scheme (MiDAS)


An award winning, nationally recognised, assessment and training scheme for minibus drivers in the voluntary and not-for-profit sectors.  Originally developed by Hampshire County Council, MiDAS is administered nationally by CTAUK and provides organisations with the means to assess and train all their minibus drivers.


MiDAS is a membership scheme, free to join, with members undertaking a commitment to assess and train all their minibus drivers to the MiDAS standard.


MiDAS provides both classroom-based theory training and an on-road driving assessment for all minibus drivers and additional training on passenger assistance and the use of wheelchair accessible vehicles, for drivers who will be transporting passengers with disabilities.


Regular refresher training is a significant element of MiDAS and in order to retain their MiDAS Certificate, drivers must attend refresher training every four years


About Community Transport Association ( CTA )


The CTA exists to support its members and to act as the lead UK body for voluntary and community transport. Our members are organisations embedded in the communities they serve. This is what shapes so powerfully the voluntary and community transport network and explains why it is so well positioned to provide services that focus on the local, on one-to-one help, on being innovative. In developing local solutions to national concerns, operators of community transport can respond to both individual and collective needs and drive forward social regeneration.

The success of any organisation depends on the people associated with it. We are grateful for the hard work and expertise of our trustees and members of our committees; the dedication and professionalism of our staff; the commitment of our funders; the breadth of knowledge provided by our partner organisations; and, of course, the integral support of our members.


The CTA's vision is of a society free of social exclusion and injustice, where everyone has mobility and access to the services they require. The CTA's mission is to deliver social change through leadership, learning and enterprise. The CTA will achieve this by:


  • Providing effective leadership, learning and enterprise support to our members

  • Being the voice of voluntary and community transport in the UK and representing the views of our members to government

  • Supporting and influencing the wider network of organisations involved in voluntary and community transport and in mainstream transport services, in order to deliver accessible, inclusive and dynamic transport solutions to achieve social justice and social change.

Advice and Information


 

GAVO’s role is to facilitate and encourage, enable and empower local community groups. This support is delivered in a number of ways:-




Providing support to groups that need a bit of help getting on their feet by providing information about organisational structures, management committees, constitutions, charitable status etc.


Providing assistance with project development including budgeting and basic financial management.


Signpost to other organisations if enquiries are more complex.




GAVO offers a comprehensive training schedule that covers all aspects of managing and developing voluntary organisations.


What is CRB Checked


The Criminal Records Bureau (CRB), an Executive Agency of the Home Office, provides wider access to criminal record information through its Disclosure service.  This service enables organisations in the public, private and voluntary sectors to make safer recruitment decisions by identifying candidates who may be unsuitable for certain work, especially that involve children or vulnerable adults.  The CRB was established under Part V of the Police Act 1997 and was launched in March 2002.


Prior to 2002, access to police checks was mainly confined to organisations in the statutory sector for staff who had ‘substantial unsupervised access’ to children.  There were many other organisations that could not access these checks and yet had staff with similar access to vulnerable groups.  The CRB enables many more organisations to access these checks as part of good recruitment practice.


Organisations wishing to use the service can ask successful job applicants to apply for one of two types of check.  The type of check required will depend upon the nature of the position.  These are called Enhanced and Standard Disclosures, both require a fee but are free of charge to volunteers.


Who runs the CRB?


The Criminal Records Bureau (CRB) is run as an Executive Agency of the Home Office by Civil Servants, and delivers the service through a number of strategic partnerships with:


The Police

For the provision of information that is held on the Police National Computer and held locally by the forces


Capita

CRB’s private sector partner that operates an administration infrastructure and call centre


Registered Bodies

As the primary contact point for checking Disclosure applications and validating information provided by the applicant; establishing the identity of the applicant; submitting a fully completed application form; countersigning the application form to confirm entitlement


The Civil Servants manage the overall process and carry out the confidential checking part of the service as well as the management and assurance of the Registered Body network.


The CRB also works in partnership with the Department of Health (DH) and the Department for Children, Schools and Families (DCSF) for the provision of information that is held by them, of people considered unsuitable or banned from working with children and vulnerable adults.



The CRB service at a glance


The Criminal Records Bureau (CRB) acts as a ‘one-stop-shop’ for organisations, checking police records and, in relevant cases, information held by the Department of Health (DH) and the Department for Children, Schools and Families (DCSF).  There are two levels of CRB check currently available; called Standard and Enhanced Disclosures.


The two CRB checks are available in cases where an employer is entitled to ask exempted questions under the Exceptions Order to the Rehabilitation of Offenders Act (ROA) 1974.  This includes any organisation whose staff or volunteers work with children or vulnerable adults.  They are issued free to volunteers.


Standard Disclosure

This is primarily available to anyone involved in working with children or vulnerable adults, as well as certain other occupations and entry into professions as specified in the Exceptions Order to the Rehabilitation of Offenders Act (ROA) 1974.  Standard Disclosures show current and spent convictions, cautions, reprimands and warnings held on the Police National Computer.  If the post involves working with children or vulnerable adults, the following may also be searched:



Protection of Children Act (POCA) List

Protection of Vulnerable Adults (POVA) List

Information that is held under Section 142 of the Education Act 2002 (formerly known as List 99)


Enhanced Disclosure

This is the highest level of check available to anyone involved in regularly caring for, training, supervising or being in sole charge of children or vulnerable adults.  It is also available in certain licensing purposes and judicial appointments.  Enhanced Disclosures contain the same information as the Standard Disclosure but with the addition of any relevant and proportionate information held by the local police forces.


The CRB recognises that the Standard and Enhanced Disclosure information can be extremely sensitive and personal, therefore it has published a Code of Practice and employers’ guidance for recipients of Disclosures to ensure they are handled fairly and used properly.


A copy of the Standard or Enhanced Disclosure will be sent out to the applicant as well as the Registered Body.